Protecting your private information is our priority. This Statement of Privacy applies to https://knesko.com/ and KNESKO, LLC (“Knesko Skin,” “we,” “our,” or “us”) and governs our data-collection and data-use practices. By using the Knesko Skin website or signing up for promotions and newsletters, you consent to the data practices described in this Statement.

Legal Bases for Processing (EEA/UK visitors)

We process your Personal Information only when we have a lawful basis to do so under the General Data Protection Regulation (“GDPR”) or UK GDPR, i.e., (i) your consent, (ii) performance of a contract with you, (iii) compliance with a legal obligation, or (iv) our legitimate interests that do not override your fundamental rights.

Collection of your Personal Information

Knesko Skin collects the following categories of information:

• Identifiers – such as name, postal address, telephone number, e-mail address, IP address, device identifiers.
• Commercial information – products purchased, returned, or considered; payment card details (collected and processed securely by Shopify Payments); and, if you join KNESKO Rewards, your loyalty activity such as points earned and redeemed and tier status.
• Internet / electronic activity data – browser type, referring pages, time-stamps, pixel tags, cookie identifiers (see “Cookies & Similar Technologies” below).
• User-generated content – information you post on reviews, public message boards or social media when you tag us.
• Sensitive information – only where strictly necessary (e.g., allergy details you voluntarily supply during a skincare consultation).
• When you access our Meditation Recordings, we collect stream analytics such as IP address, device type, timestamp, and listening duration to improve content delivery and user experience.

Children

We do not knowingly collect data from children under 13 (or under 16 in the EEA/UK). If you are a parent or guardian and believe your child has provided data to us, please contact privacy@kneskoskin.com so we can delete it.

Cookies & Similar Technologies

We and our partners (Shopify, Klaviyo, Google Analytics, Meta Platforms, etc.) use cookies and pixels to:

• Remember your cart and preferences;
• Analyse site traffic and performance;
• Show you relevant ads;
• You may disable cookies via your browser settings or the “Cookie Settings” link in our site footer; doing so may limit certain site features and access to Digital Content streams.

Do Not Track & Global Privacy Control (GPC)

Our site honours Global Privacy Control (GPC) signals. When your browser sends a GPC header, we treat this as an opt-out of the “sale” or “sharing” of data for cross-context behavioural advertising under the California Consumer Privacy Act (“CCPA”) as amended by the CPRA.

• California residents may also exercise their right to opt out of the “sale” or “sharing” of Personal Information via the “Do Not Sell or Share My Personal Information” link located in our site footer.
• Residents of Colorado, Connecticut, Nevada, Utah, and Virginia may exercise their state-specific privacy rights via the same footer link or by contacting us.

Use of your Personal Information

We use Personal Information to:

• Fulfil and manage your orders, returns, or exchanges;
• Administer the KNESKO Rewards loyalty program, including calculating points and tiers and delivering rewards;
• Send transactional or marketing communications (you may opt-out at any time);
• Personalise your onsite and advertising experience;
• Improve our products and services;
• Detect, investigate, and prevent fraud or security incidents; and
• Comply with legal obligations.

We do not sell or rent customer lists. We share data only with trusted service providers (Shopify, Klaviyo, ShipStation, our loyalty-program provider, payment processors, carriers, IT and analytics partners) under written contracts that require them to keep your information confidential and to process it solely on our behalf.

We share limited streaming-analytics data with our secure hosting provider (e.g., AWS CloudFront or Vimeo OTT) solely for the purpose of delivering Digital Content.

*Digital Content License

Digital Content
“Digital Content” refers to audio, video, or other intangible media—including KNESKO® Mask Meditation recordings— provided via download link, QR code, or streaming.

Limited License
Upon full payment, you are granted a personal, non-exclusive, non-transferable, revocable license to stream or download Digital Content for private, non-commercial use. All copyrights remain the property of KNESKO LLC and its licensors.

Restrictions
You may not reproduce, resell, edit, distribute, publicly perform, or otherwise exploit the Digital Content without prior written permission from KNESKO LLC.

*Digital Content – Non-Returnable

All purchases of Digital Content are final and non-refundable once the download link or streaming access is delivered, unless otherwise required by law.

International Data Transfers

We are a U.S.-based company that relies on Shopify’s recognised transfer mechanisms (Standard Contractual Clauses and, where applicable, the UK Addendum) to lawfully transfer Personal Information from the EEA, UK or Switzerland to the United States and other jurisdictions.

EU Representative (GDPR Art. 27):
DataRep BV, Rue des Chartreux 19, 1000 Brussels, Belgium
Email: info@knesko.eu

UK Representative (UK GDPR Art. 27):
DataRep UK Ltd., 107–111 Fleet Street, London EC4A 2AB, United Kingdom
Email: info@knesko.co.uk

Retention of Personal Information

We keep Personal Information only as long as necessary for the purposes set out in this Policy (e.g., for the life of your account, plus any period required by law for tax, accounting, or audit purposes). When data is no longer needed, we securely delete or anonymise it.

Security of your Personal Information

We secure Personal Information through administrative, technical and physical safeguards, including:

• TLS/SSL encryption of data in transit;
• Tokenised payment processing through Shopify Payments;
• Firewalls, access-controls and multi-factor authentication;
• Regular penetration testing and staff privacy training.

No internet transmission or storage system is guaranteed 100% secure, but we follow ISO-27001-aligned best practices.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Access the Personal Information we hold about you;
• Correct or update inaccurate data;
• Delete your Personal Information;
• Restrict or object to certain processing;
• Port your data to another provider;
• Opt-out of targeted advertising or the “sale/share” of data;
• Withdraw consent at any time (this will not affect prior processing);
• Lodge a complaint with a Supervisory Authority (e.g., the Belgian DPA or UK ICO) if you believe we have infringed applicable data-protection laws.

To exercise any of these rights, please email privacy@kneskoskin.com or write to us (address below). We will verify your identity and respond within the timeframe required by applicable law.

California Notice of Financial Incentive — KNESKO Rewards

KNESKO offers a voluntary loyalty and rewards program, KNESKO Rewards (the “Program”), that may be considered a “financial incentive” under the CCPA. This Notice describes the Program’s material terms as required by the CCPA. Capitalized terms not defined here have the meaning given elsewhere in this Policy.

1. Summary of the financial incentive. KNESKO Rewards lets you earn points and tier benefits that can be redeemed for discounts and other rewards. You earn points on qualifying purchases and through other activities (such as creating an account, referrals, reviews, and birthday and anniversary rewards). The full Program terms appear in Section 17 of our Terms & Conditions.

2. Categories of personal information involved. To operate the Program we collect and use: identifiers (such as your name, email address, and account ID); customer records and contact information; commercial information (purchase and redemption history and tier status); your birthday, if you choose to provide it; referral and review activity; SMS opt-in status; and internet, network, or device activity related to your participation. We use this information to administer the Program, calculate points and tiers, deliver rewards, prevent fraud, and improve the Program.

3. How to opt in. Participation is voluntary. You opt in by creating a KNESKO account and enrolling in KNESKO Rewards.

4. How to withdraw. You may withdraw from the Program at any time by unenrolling in your KNESKO account settings or by contacting us at privacy@kneskoskin.com. If you withdraw, you will stop earning and redeeming points, and any unused points may be forfeited as described in the Program terms, subject to applicable law. Withdrawing from the Program does not otherwise affect your KNESKO account or your other privacy rights.

5. Value of your data and our method. KNESKO does not pay you for your personal information; any difference in price or service you receive through the Program is the reward itself. Using the expense (cost) method, KNESKO estimates the value of the personal information provided in connection with the Program as reasonably equal to the cost of the rewards we provide. That cost is approximately 5% of a member’s eligible purchases at the entry (Member) tier, rising to 10% at the highest (Muse) tier, plus up to approximately $32.50 in one-time bonus rewards for enrollment-related activities and approximately $6.00 per year in recurring birthday and anniversary rewards. We calculate this estimate based on the points and rewards issued under the Program valued at their redemption rate (20 points = US$1.00).

6. Reasonable relationship. The value of the Program’s benefits is reasonably related to the value of the data you provide, because the rewards are provided in connection with your purchase and engagement activity, which gives KNESKO retention and customer-relationship value of a comparable order of magnitude.

Disclaimer / Limitation of Liability

All KNESKO products and services are intended for cosmetic and relaxation purposes only and are not substitutes for professional medical advice or treatment. We make no health claims, and your use of our website and products is at your own risk.

• Digital Content, including meditation or wellness recordings, is provided “AS IS” for cosmetic and relaxation purposes only. It is not intended as a substitute for medical advice, diagnosis, or treatment. KNESKO makes no health or therapeutic claims and disclaims all implied warranties related to Digital Content.

Opt-Out & Unsubscribe

You may opt-out of marketing emails at any time by clicking “Unsubscribe” in the footer of our emails or by contacting us at newsletter@kneskoskin.com. Transactional messages (e.g., order confirmations) will still be sent.

Texas SMS & Telemarketing Disclosure

Where we send marketing text messages (SMS/MMS) to Texas residents or otherwise engage in telephonic solicitations directed to Texas, we comply with applicable Texas law, including the Texas Business & Commerce Code as amended to cover text messages.

No-Call and Opt-Out
We honour the Texas no-call rules and promptly process opt-out requests. You may opt out of marketing texts at any time by replying STOP; we will confirm your request and cease further marketing texts to that number. Transactional or service messages (e.g., order or shipping confirmations) may still be sent.

Changes to this Statement

We may update this Privacy Policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised Policy with an “Effective Date” below and, where required, seek your consent to material changes.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact:

Data Protection Officer
KNESKO, LLC
107 N Reino Rd #401
Thousand Oaks, CA 91320
United States
Email: privacy@kneskoskin.com

For questions or to place an order by phone, call +1-800-454-3091

Effective as of August 1, 2025