KNESKO Terms and Conditions

Effective date: September 30, 2026

These Terms govern consumer purchases through KNESKO.com and participation in the services described below. Separate signed wholesale, distributor, professional, or other business agreements govern purchases made under those agreements.

For United States residents, Section 18 contains an agreement to individual arbitration, exceptions, and a right to opt out within 30 days. Please read it carefully.

1. About us and your seller

KNESKO.com (the Site) is operated by KNESKO LLC. In these Terms, KNESKO, we, us, and our refer to KNESKO LLC. KNESKO LLC is the seller of record for purchases through the Site. If a purchase is ever offered by a different KNESKO company, we will identify that seller before you place the order, and your order confirmation identifies the seller for your purchase. A warehouse, fulfillment provider, or privacy representative does not become your seller merely by providing those services.

Our United States mailing address is KNESKO LLC, 107 N Reino Rd #401, Thousand Oaks, California 91320, USA. Customer support: support@kneskoskin.com; +1 800-454-3091 in the United States or +1 310 402 2098 internationally. Please obtain return instructions before sending products to any address.

2. Acceptance of Terms and related policies

You agree to these Terms when you affirmatively accept them through a checkout, account, or program enrollment process that presents them to you. By placing an order, you agree to these Terms. If your cart contains a subscription, checkout also shows a separate auto-renewal consent, described in Section 23.2. Links to these Terms and our policies appear at checkout. Please retain a copy. The terms and offer disclosures presented when you place an order govern that order. Applicable mandatory law takes priority, followed by any specific terms expressly presented for your purchase or program, and then these Terms. A more favorable express guarantee made to you at purchase remains available.

Our Privacy Policy at https://knesko.com/policies/privacy-policy explains how personal information is handled. Acknowledging that notice or accepting these Terms does not, by itself, constitute consent to marketing texts, nonessential cookies, or other processing for which separate consent is required. The Privacy Policy governs privacy disclosures, subject to applicable law; it does not replace the separate consents required for particular activities. Advertising privacy choices are available at https://knesko.com/pages/data-sharing-opt-out.

For advertising and measurement, we may share information about your orders and visits with advertising and measurement partners. Some of it, such as your email address, phone number, first and last name, and customer ID, is hashed (converted into a one-way code) before it is shared. Other information, such as your country, region, city, postal code, IP address, browser details, order amount and currency, order ID, and ad click information, may be shared without hashing. Hashing does not make information anonymous. The Privacy Policy gives the detail and explains your choices, including how to opt out.

3. Eligibility and permitted use

To place an order or enroll in a program, you must be at least 18 and have reached the age of majority where you live, and you must be capable of entering into a binding contract. Products offered through consumer checkout are for personal use or gifts, not unauthorized resale. You must provide accurate information and use a payment method you are authorized to use.

You may not use the Site for fraud or unlawful activity, interfere with its security or operation, access another person's account without permission, or infringe the rights of others. These restrictions do not prohibit lawful consumer reviews, complaints, or other protected activity.

4. Account security

Keep your account credentials confidential and promptly tell us about suspected unauthorized use. You are responsible for actions you authorize through your account. You are not automatically responsible for every unauthorized transaction or for losses caused by our failure to meet obligations imposed by law.

5. Orders and availability

Submitting an order is an offer to purchase. An automated order-received email acknowledges receipt; unless we expressly confirm acceptance earlier, we accept an order when we send a shipment confirmation for the applicable products. We may decline or limit orders before acceptance for reasons such as unavailable stock, payment or security concerns, suspected fraud, unauthorized resale, or a material listing error. We will notify you and release or refund any affected payment promptly. After acceptance, we may cancel only as permitted by applicable law and these Terms.

If we discover a material price or description error before acceptance, we will give you the corrected information and the opportunity to proceed or cancel. We will not charge a higher price or substitute a materially different purchased product without your agreement. Product availability may change. Nothing in this section overrides a mandatory delivery or refund right.

6. Prices and payment

Prices are displayed in the currency identified on the Site and at checkout. Applicable taxes, shipping, duties collected by us, and other charges will be disclosed before you place an order. Where law requires tax-inclusive prices or disclosure of mandatory charges in an advertised price, those requirements apply. Where import duties or taxes will instead be payable to a carrier or customs authority, we will disclose that arrangement before purchase to the extent required by law.

By placing an order, you authorize the disclosed charge to your selected payment method. Currency conversion or fees separately imposed by your payment provider are governed by your agreement with that provider. Advertised bundle savings are measured against the comparison prices identified in the offer. Discounts and promotional exclusions must be disclosed before purchase.

7. Shipping and responsibility for delivery

Available destinations, shipping charges, and estimated shipping or delivery times are shown during checkout or in the shipping information presented before purchase. An estimate does not waive a stated delivery commitment or your statutory rights. If we cannot ship within the promised time, or the legally applicable period when no time is stated, we will provide required delay notices, seek any required consent, and offer cancellation and a prompt refund as required by law.

Orders generally ship within two business days, or up to four business days during the holidays. Standard shipping within the United States is free on orders of US$75 or more, measured after discounts and before taxes. Faster UPS options are priced by size and weight and shown at checkout.

For consumer orders using a delivery service we offer or arrange, risk of loss remains with us until you or a person you designate, other than the carrier, takes physical possession. Title transfers after payment and delivery, subject to mandatory law. If you independently commission a carrier that we did not offer, a different statutory rule may apply. Contact support promptly about missing or damaged deliveries; we will investigate and provide any remedy required by law. A reporting request does not shorten a statutory claim period.

8. Returns and mandatory consumer rights

8.1 Thirty day satisfaction guarantee

For physical products you buy online directly through KNESKO.com, you may start a return or exchange by contacting us within 30 days after your order is delivered. Our Shipping & Returns page states: "We accept returns even if you are unhappy and have used the product. It's our 100% satisfaction guarantee within 30 days." Opened or used products are therefore eligible. Products sold as a set or multi-item pack must be returned as the complete set, including remaining contents, subject to any mandatory right concerning an individual defective item. Items clearly stated before purchase as non-exchangeable or non-returnable are not covered by this voluntary guarantee; that exclusion does not remove mandatory remedies.

To start a return or exchange, contact customer support (support@kneskoskin.com) or returns@kneskoskin.com and include your order number, the name of the product, and the reason for the return. We will give you return instructions and, where we use one, a return merchandise authorization (RMA). An RMA helps us route and inspect a return and is not a condition on exercising a statutory withdrawal or other non-waivable right. We may request reasonable proof of purchase and information needed to assess the request. Please send the product back within 14 days after we give you return instructions, using only the return address in those instructions. Do not send returns to our mailing address unless we tell you to.

For a change-of-mind return under this voluntary guarantee, you pay return shipping: the Shipping & Returns page states that shipping costs associated with the return will not be covered by KNESKO. Returns are refunded to your card (the original payment method), for the amount actually paid for the eligible returned products, subject to any different arrangement you expressly accept and applicable law. Taxes are adjusted as required. Original shipping charges are not refunded for returns under this voluntary guarantee, unless we agree otherwise or the law requires it. Rewards adjustments are described in Section 17.11 and promotional gifts in Section 22.

8.2 Defective or incorrect products

Contact us if a product is defective, damaged on arrival, not as described, or supplied incorrectly. We may reasonably inspect it or request photographs or other supporting information. Where a remedy is due, we will provide the required refund, replacement, repair, or other remedy and cover or reimburse return costs as required by law. The 30-day voluntary guarantee does not cut off statutory claims, make unopened packaging a condition of a defect remedy, or require you to pay costs the law assigns to us.

8.3 EU and UK withdrawal rights

If you are an eligible EU or UK consumer, you may withdraw from an eligible distance purchase without giving a reason by sending a clear withdrawal statement within 14 days after the day you or your designated recipient, other than the carrier, receives the goods. For one order containing goods delivered separately, the period generally runs from receipt of the last good; for goods delivered in multiple lots or pieces, from the last lot or piece; and for regular deliveries during a defined period, from the first delivery. You may withdraw before delivery.

Email returns@kneskoskin.com, send a clear statement to the mailing address in Section 1, or use the withdrawal information and online function at https://knesko.com/pages/eu-withdrawal-form. You may use the model form provided there, but it is not mandatory. Sending your notice before the deadline is sufficient; you do not need our approval or an RMA to give notice. We acknowledge electronic withdrawal submissions on a durable medium, such as email, as required by law.

Send the goods back without undue delay and no later than 14 days after notifying us, unless we offer to collect them. You bear direct return costs only where you were informed of that responsibility before purchase and law permits it. We reimburse payments due, including the cost of our least expensive standard outbound delivery for a full withdrawal, without undue delay and within 14 days after we are informed of your decision. Unless we offer to collect the goods, we may withhold reimbursement until we receive the goods or you provide evidence of sending them back, whichever occurs first. We use the original payment method unless you expressly agree otherwise, without a reimbursement fee.

Where permitted by law, you are responsible only for diminished value caused by handling beyond what is necessary to establish the goods' nature, characteristics, and functioning. The statutory withdrawal exception for sealed goods unsuitable for return for health protection or hygiene reasons applies only where its legal conditions are met and the goods have been unsealed after delivery. Opening any cosmetic product does not automatically remove every consumer remedy. Our more favorable 30-day guarantee remains available for products eligible under Section 8.1. Digital content is addressed in Section 10.

8.4 Other regional rights

Nothing in these Terms excludes mandatory consumer guarantees, warranty rights, cancellation rights, or remedies where you live. Australian consumers retain rights under the Australian Consumer Law, including applicable replacement, refund, repair, and compensation rights. Canadian consumers retain applicable provincial rights. A final-sale label, a used product, a missing receipt, or the expiry of our voluntary return period does not by itself eliminate a remedy that the law provides.

9. Promotional codes and gift cards

Promotional codes are subject to the eligibility, use limits, combination rules, and expiration dates disclosed with each offer. They have no cash value and cannot be transferred or sold unless the offer allows it. A code cannot be changed retroactively to reduce a benefit already earned in an accepted order, except to correct fraud or an error as permitted by law.

Purchased gift cards are distinct from promotional codes and loyalty points. Purchased gift cards do not expire and do not incur dormancy or inactivity fees under these Terms. They may be redeemed as disclosed at purchase and are redeemable for cash where required by law. Restrictions applicable to a free promotional credit will be disclosed when it is issued. No provision in these Terms overrides applicable gift-card protections.

10. Intellectual property and digital content

KNESKO or its licensors own the Site's protected content, including text, graphics, logos, images, video, audio, and software. You may use the Site for personal, noncommercial purposes. Except as authorized by us or applicable law, you may not copy, distribute, sell, publicly perform, or commercially exploit that content.

If a purchase or other offer includes meditation recordings or other digital content, you receive a personal, nonexclusive, nontransferable license to use it for the access period and through the delivery method disclosed in that offer. If an authorized download is provided, you may retain it for personal use. You may not resell, redistribute, or publicly perform the content without permission or a legal right to do so. We may restrict access for a material license breach, subject to applicable law and any required notice and remedy opportunity; we will not arbitrarily revoke paid access promised for a stated period.

Except where our offer or applicable law provides otherwise, we do not offer voluntary change-of-mind refunds for separately purchased digital content after access begins. For EU or UK consumers, a statutory withdrawal right is lost for immediate digital supply only when the applicable requirements are satisfied, including your prior express consent to beginning supply during the withdrawal period, your acknowledgment of the resulting loss of that right, and the required contract confirmation. Merely sending an access link or including this paragraph in the Terms is not a substitute for those steps. Rights relating to faulty or nonconforming digital content remain unaffected.

11. Reviews and other user content

You retain ownership of content you submit. For content you deliberately submit for public display, such as a product review, you grant KNESKO a nonexclusive, worldwide, royalty-free license to host, reproduce, display, and reasonably format that content for the purpose for which you submitted it and related lawful promotion, subject to applicable privacy, publicity, and consumer laws. We will not materially alter a review's meaning. Private customer-service communications are not public testimonials merely because you send them to us. Any additional permission required to use your image, name, or content in a particular advertisement will be obtained separately.

You must have the rights necessary to submit your content. We may moderate unlawful, infringing, abusive, irrelevant, or fraudulent content under a consistently applied policy. We do not prohibit honest reviews, penalize criticism, or condition review rewards on a positive rating or sentiment. A review that earned points or another reward is labeled as such. Nothing here transfers ownership of a consumer review to KNESKO.

12. Product information and warranties

Follow the product label, directions, storage instructions, and applicable warnings. General skincare and wellness content, including meditation recordings, is informational and is not individualized medical advice, diagnosis, or treatment. Results vary. This statement does not negate an express product representation, a stated guarantee, or a mandatory remedy.

To the extent permitted by law, the Site's general informational and technical features are provided as available, without a promise of uninterrupted or error-free operation. This qualification does not disclaim our obligation to supply purchased products or digital content as described. We do not exclude statutory consumer guarantees or warranties that cannot lawfully be excluded, and these Terms do not cancel any express warranty or satisfaction guarantee we give you.

13. Limitation of liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, death or personal injury caused by negligence, defective-product liability that cannot be excluded, or any statutory right, remedy, or liability that cannot lawfully be limited. The limitations below apply only where legally permitted and do not reduce mandatory refund, warranty, privacy, or consumer-protection remedies.

For other claims, to the maximum extent permitted by law, neither KNESKO nor its personnel are liable for indirect or consequential losses or lost business profits arising from personal use of the Site or products. KNESKO's total liability for a claim concerning a product or paid service is limited to the amount you paid for that product or service. This cap does not apply where it would deprive you of a non-waivable remedy. Applicable consumer law controls where an exclusion or cap is not permitted.

14. Responsibility for unlawful misuse

To the extent permitted by law, you are responsible for reasonable, proven losses arising from a third-party claim caused by your fraud, intentional unlawful misuse of the Site, or knowing infringement of another person's rights through content you submit. This responsibility does not cover KNESKO's own fault, ordinary consumer use, a good-faith complaint, or the exercise of a legal right. We will give reasonable notice of an affected claim and will not impose a settlement obligation on you without your agreement. This section does not create an obligation broader than applicable law allows.

15. Accessibility

We work to improve the accessibility of the Site. If you have difficulty obtaining information or placing an order, contact accessibility@kneskoskin.com or +1 800-454-3091 in the United States, or +1 310 402 2098 internationally. We will work with you to provide assistance through an accessible communication method. This section does not limit any accessibility right or remedy.

16. SMS and text messaging

16.1 Separate consent

The KNESKO SMS Program may include recurring promotional texts, such as offers, product launches, and cart reminders, and separately requested service messages. Promotional messages may use automated technology. We request consent through the enrollment disclosure applicable to the program. Providing a phone number for an order or accepting these Terms alone does not enroll you in promotional texts. Marketing consent is optional and is not a condition of purchase. Service texts are sent only as permitted by applicable law and the permission you provide.

16.2 Eligibility and delivery

The SMS Program is offered to eligible United States mobile subscribers on participating networks. You must meet Section 3 and be the subscriber or an authorized user of the number you provide. Message frequency varies. Message and data rates may apply; check your wireless plan. Delivery depends on network availability, but no network disclaimer excuses our own legal obligations or our responsibility for message content.

16.3 Service providers and privacy

We use OneText and supporting service providers to operate the SMS Program on our behalf. SMS opt-in data and consent records are not sold or shared with third parties or affiliates for their own marketing. We may disclose that information to providers that help us deliver and support the program, subject to appropriate restrictions, or as required by law.

Our Privacy Policy at https://knesko.com/policies/privacy-policy separately explains how contact information collected in connection with orders and other interactions, purchase activity, and device information may be used or disclosed for advertising and measurement, subject to applicable notices, permissions, and privacy choices. As described in Section 2, some of that information, such as email address, phone number, name and customer ID, is hashed (converted into a one-way code) before sharing, and some, such as location, IP address, browser details and order details, may be shared without hashing. Enrolling in the SMS Program does not itself authorize those uses, authorize repurposing SMS opt-in data or consent records, or override an advertising opt-out. These Terms do not expand rights to use information collected under an earlier, more restrictive promise.

16.4 Stopping messages and getting help

Reply STOP to a KNESKO text to opt out. We also honor other reasonable requests clearly communicating that you wish to stop, including requests to support@kneskoskin.com or our customer-support telephone number. You do not have to use one exclusive method or exact word to revoke consent. We will process requests promptly and within the legally required period. We may send one nonpromotional confirmation. After a broad request to stop all texts, we will not continue consent-dependent texts by labeling them transactional. If you clearly request a narrower opt-out, we will honor its scope as permitted by law.

Reply HELP or contact support for assistance. To re-enroll after opting out, complete a new applicable enrollment process. Text-message consent is separate from your subscription purchase; stopping messages does not itself cancel product deliveries. To cancel a product subscription, use Section 23 or contact support and clearly request cancellation.

16.5 Changed numbers and program changes

Tell us if your mobile number changes or is transferred or deactivated. We do not treat a former subscriber's consent as the new subscriber's consent. We observe applicable calling-time, do-not-call, and other messaging restrictions; these Terms do not create a blanket exception to them. Material program changes will be communicated as required by law, and new consent will be obtained where required. We may discontinue the SMS Program without affecting accepted product orders or accrued rights.

17. KNESKO Rewards

17.1 Participation

KNESKO Rewards is an optional program for personal, noncommercial use. New enrollment is open to residents of the United States only. Members who already live outside the United States keep their points and tier and may continue to earn and use points under these terms. When a United States resident creates a KNESKO account, they are enrolled in KNESKO Rewards automatically; you can leave at any time (Section 17.12). To take part you must meet Section 3 and be logged in when making eligible purchases. One account per person. Marketing consent is separate from Rewards enrollment.

17.2 Earning points

You earn 1 point for each US$1 of merchandise subtotal on an eligible order, multiplied by your tier multiplier (Section 17.6). The merchandise subtotal is measured after discounts, including any points you redeem on that order, and before taxes and shipping. Taxes and shipping do not earn points. After the tier multiplier is applied, points are rounded down to a whole point. Points can be earned on one-time and subscription orders. For another checkout currency, the US-dollar equivalent uses the transaction exchange rate applied by checkout or the payment processor.

17.3 Eligible activity

Eligible purchases and activities, exclusions, and bonus conditions are disclosed before you complete them. Wholesale or professional orders and purchases through unauthorized channels do not qualify unless expressly included. Points will not be retroactively removed from an eligible purchase except for returns, cancellations, refunds, adjustments, fraud, abuse, duplicate accounts, ineligible activity, or correction of an error.

17.4 Posting

Points for a purchase stay pending until the corresponding products ship, and post when the order ships. For split shipments, points post as the corresponding products ship. Bonus points follow the schedule disclosed with the offer. Posting does not shorten return, warranty, or withdrawal rights.

17.5 Tier calculation

Your tier is based on the total you pay for eligible orders (after discounts, and including taxes and shipping) over a rolling 12 months. Spend counts toward your tier when an order is placed. Once you reach a tier, you hold it for 1 year. After that year, we re-check your spend over the previous rolling 12 months against the tier thresholds, and you may move down to a lower tier if your spend is below the threshold for your current tier. Returns and cancellations are addressed in Section 17.11.

17.6 Tier benefits

Tier	Spend in rolling 12 months	Points multiplier	Birthday points
Member	US$0	1x	100
Insider	US$250	1.25x	200
Icon	US$600	1.5x	300
Muse	US$1,000	2x	400

Every member also receives 20 points on their membership anniversary. Muse members also receive early access to selected launches and sales when offered. If you share your birthday, the birthday points for your tier are added to your account around your birthday each year. Sharing your birthday is optional. Point expiration is governed by Section 17.10. Material adverse changes are subject to Section 17.12.

17.7 Bonus points and reviews

From time to time we may offer bonus points or other promotional offers. The conditions for each bonus or promotional offer, including who is eligible, timing and the benefit, are shown with that offer. Changes to bonus offers apply prospectively and do not remove validly earned points except under the correction grounds in Section 17.3. Reviews that earn points or other rewards are labeled as such. Points for a review never depend on the rating or sentiment of the review.

17.8 Referrals

Referral rewards require a new customer to complete a qualifying purchase that is not cancelled, returned, or refunded. The new customer's first order must be at least US$45. No self-referrals, duplicate accounts, bots, unsolicited commercial messages, or misleading statements are permitted. Disclose your referral benefit where required. We may reverse rewards reasonably determined to result from fraud, abuse, ineligible activity, or a material violation of these terms.

17.9 Redemption

Each point is worth US$0.05, so 20 points provide a US$1 discount toward eligible merchandise. You may redeem points in multiples of 20, with a minimum of 20 points and no maximum. Points are promotional benefits, not purchased gift cards or cash, and are nontransferable and not redeemable for cash except where required by law. Taxes, shipping, gift cards, and other previously disclosed excluded items are not eligible. Combination rules are disclosed on the Rewards page or at checkout before you redeem. Describing points as promotional does not remove rights the law gives you.

17.10 Expiration

Points expire 12 months after the date they are earned, on a rolling basis, as shown in your account. Each batch of points expires separately, 12 months after that batch was earned. Expired points cannot be restored except where the law requires it or we made an error. An error in expiration will be corrected.

For members who live in Québec, Ontario, or another place whose law prohibits points from expiring only because time has passed, points do not expire for that reason alone. If our system applies an expiry date to those points anyway, we will restore them.

17.11 Returns and corrections

Returns, cancellations, refunds, and price adjustments may reverse the points and tier credit earned on the refunded amount. Redeemed points are restored in proportion to returned or cancelled items, except to prevent duplicate benefits or address fraud, abuse, or error. Some of these adjustments are made by our support team rather than automatically; we will apply them as described in this section. If previously earned points have already been spent, we may adjust the points balance, including recording a negative balance, rather than reduce a refund otherwise owed. KNESKO will not deduct a points debt from a refund you are legally entitled to. Corrections will not remove unrelated, validly earned points as a penalty for a good-faith return or complaint.

17.12 Changes and termination

We may change or end the program for legitimate business, legal, technical, security, or fraud-prevention reasons, subject to applicable law. Material adverse changes and program termination will ordinarily be announced at least 60 days in advance with an opportunity to redeem valid posted points. Any longer or more specific statutory notice, timing, redemption, or consent requirements control. A shorter period is used only where law permits and a legal or urgent security reason requires it. Changes will not retroactively devalue posted points or remove them except under Section 17.3 or as permitted by mandatory law.

After reasonable review, we may suspend participation or reverse affected points for fraud, manipulation, unauthorized resale, or another material program violation. You may contact support to contest an error. You may leave the program at any time by contacting support. We will explain any effect on unused points before completing voluntary withdrawal, subject to law. Exercising a privacy right does not automatically terminate membership or forfeit points; any permitted effect must satisfy applicable law and the financial incentive notice.

17.13 Privacy and financial incentive notice

The Privacy Policy at https://knesko.com/policies/privacy-policy explains program data use. California residents can review our Notice of Financial Incentive at https://knesko.com/pages/privacy-policy. Program information may include identifiers, contact and account information, purchase and redemption history, tier status, optional birthday information, referrals, reviews, and related device or activity information. Information is shared with service providers as described in that policy. Joining Rewards does not waive advertising opt-outs or create SMS marketing consent.

17.14 Mandatory rights

Non-waivable privacy, consumer, gift-card, and rewards-program laws take priority over inconsistent program terms. Regional requirements may provide more favorable rights than those described here.

18. Dispute resolution for United States residents

18.1 Scope and exceptions

If you are a United States resident and have validly agreed to this Section, you and KNESKO agree to resolve disputes arising from these Terms, the Site, products, SMS, subscriptions, or Rewards by binding individual arbitration, except as provided below. The Federal Arbitration Act governs this arbitration agreement. Either party may bring an eligible individual claim in small claims court. Neither party is prevented from contacting a regulator or exercising a right that cannot lawfully be subjected to arbitration. This Section does not apply to consumers residing outside the United States.

18.2 Informal resolution

We encourage you to contact legal@kneskoskin.com with your name, contact details, a description of the issue, and the relief requested so that we can try to resolve it. Informal contact is not a mandatory barrier to filing a claim and does not waive or shorten a deadline.

18.3 Administrator and procedure

Arbitration will be administered by the American Arbitration Association (AAA) under its applicable Consumer Arbitration Rules, and applicable supplementary rules, available at https://www.adr.org/consumer or by contacting AAA. One neutral arbitrator will decide the merits. A court, rather than the arbitrator, will decide whether an agreement was formed and disputes about the scope or enforceability of this Section, including the class-action waiver. The arbitrator may award the individual remedies available under applicable law and must provide a written reasoned decision.

An in-person hearing will take place in the county where you reside unless you and KNESKO agree to another convenient location; remote or document-based proceedings may be used as permitted by the rules. Fees are allocated under AAA's consumer rules and applicable law. KNESKO pays the business fees and any additional amounts required to ensure the process is accessible under those rules and law. Each party ordinarily bears its own legal fees, subject to any statutory right to recover fees and any lawful award. This clause does not shift KNESKO's arbitration costs to you contrary to the consumer rules.

If AAA will not administer a dispute, the parties may agree on another appropriate consumer arbitration administrator. If no agreement is reached, either may proceed in a court of competent jurisdiction. KNESKO will not rely on its own failure to comply with an administrator's requirements to block your claim.

18.4 Individual proceedings and public injunctive relief

For disputes properly subject to arbitration, you and KNESKO waive a jury trial and agree to proceed individually, not as a class representative or member in a class arbitration. No class arbitration is authorized without both parties' express agreement after the dispute arises. This does not waive a non-waivable statutory right to seek public injunctive relief. A claim for public injunctive relief may be brought in a court of competent jurisdiction; any stay is governed by applicable law. This paragraph also does not restrict government enforcement.

18.5 Thirty day opt out

You may reject this arbitration agreement by sending an email to legal@kneskoskin.com or written notice to the Legal Department at the address in Section 1 within 30 calendar days after first accepting this version of the Terms. State your name, the email or other contact information associated with your transaction, and that you opt out of arbitration. No special form is required. Opting out does not affect your purchases or access to services. If you opt out, neither you nor KNESKO may compel arbitration under this Section, and the class-action waiver in this Section does not apply to you.

18.6 Severability and changes

If a part of this Section is unenforceable, it will be severed only to the extent permitted by law. If the class-action waiver is unenforceable for a particular claim or request for relief, that claim or request proceeds in court, not class arbitration, while other claims may proceed individually in arbitration where lawful. Public injunctive relief remains available as described above. A later change to arbitration does not govern a dispute already accrued without a legally valid agreement to that change. A material change to this arbitration agreement requires appropriate notice and valid assent, and carries a new 30-day opt-out opportunity.

19. Governing law and courts

California law governs these Terms to the extent it is not displaced by applicable federal law or mandatory consumer protections where you reside. For United States claims proceeding in court, the state and federal courts in Los Angeles County, California, are the agreed forum, except that small claims, public injunctive relief, and claims entitled to another forum under mandatory law may be brought in a court with jurisdiction.

Consumers outside the United States retain mandatory local-law protections and rights to use their local courts. These Terms do not require EU, UK, Canadian, or Australian consumers to waive those rights or litigate exclusively in California.

20. Changes and general provisions

We may update these Terms prospectively for legitimate legal, business, security, or operational reasons. We will post an effective date and give required notice. Material changes will ordinarily take effect no earlier than 30 days after notice; a legally required longer period controls. An earlier change will be made only where legally permitted and needed for compliance or urgent security. Changes do not retroactively alter accepted orders, accrued claims, or earned rights. Where assent is required, we will obtain it; continued browsing alone is not a substitute. Special change rules for Rewards, subscriptions, and arbitration control those subjects.

If a provision is unenforceable, the remaining provisions continue to the extent permitted by law, subject to Section 18.6. Failure to enforce a provision is not a waiver of it. These Terms, together with the specific disclosures applicable to your transaction and any express guarantees, describe our agreement for the covered services without excluding representations or rights that law protects. We may transfer contractual obligations only where lawful and without reducing your mandatory rights. You may retain an electronic or printed copy.

21. Contact

Terms and legal notices: legal@kneskoskin.com. Customer support: support@kneskoskin.com. Returns and withdrawal: returns@kneskoskin.com. Privacy requests: privacy@kneskoskin.com. Accessibility: accessibility@kneskoskin.com.

Mail: KNESKO LLC, Legal Department, 107 N Reino Rd #401, Thousand Oaks, CA 91320, USA. Telephone: +1 800-454-3091 (United States) or +1 310 402 2098 (international). A mandatory right is not lost merely because a clear request reaches another appropriate KNESKO contact channel.

22. Limited time offers and promotional gifts

Each offer must identify its promotional period and time zone, eligible products and regions, qualifying purchase amount, exclusions, gift or benefit, quantity limits, and applicable combination rules before purchase. Current offer details appear with the promotion. An expired offer does not become current merely because a historical page remains accessible. Specific terms presented when an order is placed govern that order.

Unless an offer states otherwise before purchase, a qualifying threshold is measured on eligible merchandise after discounts and before taxes, shipping, and duties. The offer must disclose whether sale items, subscriptions, gift cards, or points discounts affect eligibility. Gifts are available only while the disclosed supply lasts. We will not substitute a materially different promised gift after order acceptance without your agreement or otherwise change an accepted offer contrary to law.

If a return causes the retained purchase to fall below the original gift qualification, please return the promotional gift with the products, if available. A partial return that leaves the order qualified does not require the gift back. These Terms do not authorize an automatic charge of the gift's advertised retail value, an undisclosed deduction, or withholding a mandatory refund until a gift is returned. Any proposed adjustment must have been clearly disclosed before purchase, be proportionate, and be lawful. No automatic gift-value deduction applies under these general Terms. We may address deliberate promotional fraud through reasonable account restrictions or other lawful measures without withholding unrelated statutory remedies.

Current offer

The offer below ends at 11:59 PM PT on September 30, 2026. Its terms, as presented when the offer was made, govern orders placed under it. If any of those offer terms are less favorable to you than Section 8 or the general rules earlier in this Section 22, the more favorable rules apply instead.

22.1 Travel-Size Gold Repair Body Serum Gift With Purchase. Offer valid from 12:00 AM PT on September 1, 2026 through 11:59 PM PT on September 30, 2026, online only at KNESKO.com, while supplies last. Customers with a qualifying product subtotal of US$250 or more (or the local-currency equivalent shown at checkout), calculated after any applied discounts and before taxes, shipping, and duties, will receive one (1) travel size of the Gold Repair Body Serum (50 mL), added automatically to cart at checkout. Limit one gift per order.

22.2 Conditions. Qualifying subtotal excludes sale items, subscription products, and gift-card/e-gift-card purchases. Use of a discount or promotional code does not disqualify an order; the qualifying subtotal is calculated after the discount is applied, and the value of any points reward discount applied under Section 17.9 is excluded from the qualifying subtotal. The offer cannot be combined with any other gift-with-purchase offer unless expressly stated. The gift has no cash value and may not be exchanged or redeemed for cash. Limited quantities are available, and the offer may end earlier if supplies are exhausted. If a gift item becomes unavailable, KNESKO may substitute an item of equal or greater retail value. The gift is a conditional part of a qualifying order and is not a separate purchase: if you return any part of a qualifying order, the gift must be returned together with the returned Products before a refund is issued. If the gift is not returned, or is returned opened and therefore outside the return conditions in Section 8, KNESKO may withhold the refund until the gift is received or deduct the gift's retail value of US$60 from the refund. Nothing in this Section reduces any refund or right of withdrawal required by law, including the EU/UK right of withdrawal described in Section 8. The offer is available in eligible KNESKO shipping regions and void where prohibited.

23. Product subscriptions

23.1 What a subscription is and who can subscribe

A subscription is an optional way to buy a product on a repeating schedule. Each recurring order is charged to the payment method you authorize and shipped on your schedule until you cancel. A one-time purchase is not a subscription, and accepting these Terms alone does not start one. New subscriptions are offered only for eligible products and only for delivery addresses in the United States. Subscriptions that customers with non-US delivery addresses already have continue until they are cancelled.

23.2 Your agreement to automatic renewal

Before you pay, checkout shows the products, the price, the recurring charge, the delivery frequency, and taxes and shipping. Right above "Pay now", checkout shows the following text, and by clicking "Pay now" you agree to it: "Your cart contains an automatically renewing subscription. By clicking "Pay now," you expressly and affirmatively agree that you will be automatically charged the recurring amount(s) shown in your cart (plus shipping and taxes) until the subscription(s) ends or you cancel. You may cancel anytime by going to your account or contacting the store."

23.3 Price, discount and frequency

While you are subscribed, each subscribed product is priced at 15% off its regular price on every recurring order, not only the first. The frequencies available are the ones shown on each product page, and you choose one when you subscribe. There is no minimum number of orders and no cancellation fee. Taxes and shipping are added where they apply and are shown in your cart. Standard shipping on subscription orders within the United States is free on orders of US$75 or more, measured after discounts and before taxes. The 15% discount ends if you cancel; if you later start a new subscription, the price and discount shown at that time apply.

23.4 Emails we send

When you sign up, we email you a confirmation of your subscription, and we email a receipt for each recurring charge. We also email you a reminder 7 days before each charge, with a way to make changes or cancel. At least once a year, we also send you a reminder of what you are subscribed to, how often and how much you are charged, and how to cancel. If no change is made before the charge, the order is processed and shipped as scheduled.

23.5 Price and product changes

If the price of a subscription changes, we will tell you 7 to 30 days before the change takes effect, and the notice will explain how to cancel. We will not substitute a different product for one you subscribed to without your consent. For any other material change to your subscription, we will give you a clear notice explaining the change and how to cancel. Where the law requires your further consent to a change, we will ask for it and will not apply the change without it. A price change never applies to an order that has already been processed.

23.6 Managing your subscription

You can manage your subscription from your account, through the link at https://knesko.com/pages/subscription. You can skip an order or reschedule it, change your frequency, quantity, variant or product, and update your shipping address and payment method. Changes must be made before the charge for the next order is processed; a shipped order cannot be stopped. You can also send an upcoming order to someone else as a gift from your account. A subscription itself cannot be purchased as a gift at checkout.

23.7 Cancelling

You can cancel online at any time from your account. Where the law requires it, you can cancel without being shown any offer. Otherwise, you may see one offer before you finish cancelling, with a clear option to decline it and complete your cancellation. If you cannot log in, email support@kneskoskin.com or call +1 800-454-3091 and ask to cancel; we will cancel your subscription and confirm by email. Cancellation takes effect for future renewals when submitted. Cancel before the next charge to prevent that renewal order. A charge processed before cancellation remains subject to applicable order cancellation, refund, and return rights (see Section 8). We will not bill you for future orders because a cancellation is administratively pending.

23.8 If a payment does not go through

If a payment fails, we retry it and email you a link to update your payment method. Until payment succeeds, that order does not ship.

23.9 Returns and refunds

Each recurring order is a separate order, and Section 8 applies to it in the same way as any other order.

23.10 Marketing messages and your legal rights

Stopping marketing messages does not itself cancel a subscription, and cancelling a subscription does not itself withdraw marketing consent; support will honor a request that clearly asks to do both. Nothing in this Section limits any right you have under a state automatic-renewal or consumer-protection law. If this Section conflicts with a law that applies to you, the law controls.