1. About Us

This website (the “Site”) is operated by Knesko, LLC (USA), Knesko UK Limited, Knesko EU B.V. and Knesko Australia Pty Ltd (collectively, “Knesko,” “we,” “us,” “our”). Our principal U.S. place of business is 107 N Reino Rd., Suite 120, Newbury Park, California 91320 USA. Contact: support@kneskoskin.com | +1 800‑454‑3091 (US) | +1 310 402 2098 (international).

2. Acceptance of Terms

By accessing the Site or purchasing products (“Products”) you agree to be bound by these Terms & Conditions (“Terms”) and our Privacy Policy.

3. Eligibility

You must be (a) at least 18 years old (or the age of majority in your jurisdiction) and (b) capable of forming a legally binding contract. By ordering you represent and warrant that you meet these requirements.

4. Account Security

You are responsible for safeguarding login credentials and for all activity under your account.

5. Orders & Availability

All orders are offers to purchase and subject to acceptance by us. We reserve the right to cancel or limit quantities.

6. Prices & Payment

Prices are shown in the checkout currency and exclusive of applicable sales tax, VAT, GST, import duties and shipping unless expressly stated. We accept the payment methods displayed at checkout.

7. Shipping, Title & Risk of Loss

Title and risk of loss transfer to you upon our delivery to the carrier. Target transit times are estimates only.

8. Returns & EU/UK Right of Withdrawal

• U.S. & Rest of World: Return unopened Products within 30 days of delivery for a refund of the purchase price (shipping non‑refundable).

• EU/UK Consumers: You have a 14‑day statutory “cooling‑off” period. To exercise, email returns@kneskoskin.com with your order number and clear statement of cancellation. We will issue an RMA; you must return Products within 14 days of notice. We will reimburse the Product price and standard outbound shipping within 14 days of receipt (or evidence) of return.

9. Promotional Codes & Gift Cards

Codes are single‑use, non‑transferable, no cash value, and expire on the date stated. Gift cards are electronic, non‑reloadable and non‑redeemable for cash except where required by law.

10. Intellectual Property

All content on the Site—including text, graphics, logos, product images, videos and code—is the property of Knesko or its licensors and is protected by U.S. and international laws. No licence is granted except for personal, non‑commercial use of the Site in accordance with these Terms.

11. User Content

If you upload, post or otherwise submit any content, you grant Knesko a perpetual, worldwide, royalty‑free licence to use, reproduce, modify, publish and display such content in any media. You represent that you own or control all rights to your submission.

12. Disclaimer of Warranties

Except to the extent prohibited by law, the Site and Products are provided “AS IS” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose and non‑infringement. Some jurisdictions do not allow disclaimers of implied warranties, so the above may not apply to you.

13. Limitation of Liability

To the maximum extent permitted by law, Knesko shall not be liable for any indirect, incidental, punitive or consequential damages, or for lost profits, arising from or related to your use of the Site or Products, even if advised of the possibility. Our aggregate liability shall not exceed the amount you paid us for the applicable Product(s). Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless Knesko and its officers, directors, employees and agents from any claim or demand arising out of your breach of these Terms or misuse of the Site.

15. Accessibility Statement

Knesko is committed to providing a website that is accessible to the widest possible audience in accordance with WCAG 2.1 Level AA guidelines. If you experience difficulty accessing any part of our Site, please contact us at accessibility@kneskoskin.com or +1 800‑454‑3091 (US) | +1 310 402 2098 (international). We will work with you to provide the information or item you seek through an alternate communication method.

16. SMS / Text Messaging Program

16.1 Consent. By enrolling in or using KNESKO’s SMS/text messaging service (the “SMS Program”), you agree to these SMS Terms. By providing your mobile phone number and opting in, you expressly consent to receive recurring SMS/text messages from or on behalf of Knesko, LLC at the number you provided, including messages sent using an automatic telephone dialing system or other automated technology. Messages may include transactional content (e.g., order updates, shipping notifications, subscription alerts, account notices) and promotional content (e.g., special offers, product launches, abandoned cart and abandoned checkout reminders). Your consent is not a condition of any purchase, and participation in the SMS Program is voluntary.

16.2 Eligibility. You must be at least 18 years of age and the owner or authorized user of the wireless device and mobile telephone number you submit. The SMS Program is currently offered to mobile subscribers in the United States on participating carriers.

16.3 Service Providers. The SMS Program is operated using third‑party messaging service providers, including Recharge, Inc. and Klaviyo, Inc. These providers act on our behalf and are bound by confidentiality obligations.

16.4 Message Frequency. Message frequency varies based on your interactions with us, your account activity, and our marketing schedule.

16.5 Message and Data Rates. Standard message and data rates may apply to each message sent or received in connection with the SMS Program, depending on your wireless plan. Please check with your wireless carrier for details. Knesko is not responsible for any carrier charges incurred.

16.6 Opting Out. You may cancel the SMS Program at any time by texting STOP to any message you receive from us. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to re‑enroll, reply START or sign up again through our website.

16.7 Help. For help with the SMS Program at any time, reply HELP to any message, contact us at support@kneskoskin.com, or call +1 800‑454‑3091 (US) | +1 310 402 2098 (international).

16.8 Carrier Disclaimer. Wireless carriers are not liable for delayed or undelivered messages. Knesko is not responsible for any delay in the receipt of any SMS messages, as delivery is subject to effective transmission by your wireless network operator. Knesko is not liable for losses or damages arising from any: (a) non‑delivery, delayed delivery, or misdirected delivery of any SMS message; (b) inaccurate or incomplete content within an SMS message; or (c) use or reliance on any SMS message content.

16.9 Changes to Your Mobile Number. If your mobile telephone number changes, is deactivated, or is transferred to another person, you agree to promptly notify us by texting STOP from the original number and, if you wish to continue receiving messages, re‑enrolling from your new number. You agree that we may treat any opt‑in associated with a number assigned to another person as valid until you notify us otherwise.

16.10 Do‑Not‑Call Registry. Your enrollment in the SMS Program constitutes your express written consent to receive messages from us, even if your mobile telephone number is registered on any federal or state Do‑Not‑Call list, as permitted by applicable law.

16.11 Privacy. Your phone number and SMS‑related data are collected, used, and stored in accordance with our Privacy Policy. Knesko does not sell, rent, or share your mobile telephone number or SMS opt‑in data with any third party for that third party’s own marketing purposes. We share this information only with our SMS service providers solely for the purpose of operating the SMS Program.

16.12 Changes to These SMS Terms. We may modify or discontinue the SMS Program or any of its features at any time, with or without notice. Continued participation in the SMS Program after any change to these SMS Terms constitutes your acceptance of the change.

17. KNESKO Rewards Program

17.1 Overview. KNESKO Rewards (the “Program”) is an optional customer loyalty program offered by KNESKO and administered with one or more loyalty service providers. By affirmatively enrolling in or participating in the Program, you agree to these Program terms, which supplement and form part of these Terms. These Program terms do not limit any non‑waivable rights you may have under applicable consumer, privacy, language, gift‑card, returns, withdrawal, or other laws. The Program is offered for personal, non‑commercial use only and is void or unavailable where prohibited or where KNESKO has not made it available.

17.2 Eligibility & Enrollment. To earn and redeem points you must create a KNESKO account, affirmatively enroll in the Program, and be logged in at the time of purchase. You must be at least 18 years of age, or the age of majority in your jurisdiction, whichever is higher. One account per person. The Program is available only in jurisdictions where KNESKO makes it available at enrollment or checkout. Features, rewards, eligibility, redemption, and fulfillment may vary by jurisdiction and will be disclosed before enrollment or redemption where required. For Québec residents, the Program will be offered only where the required French‑language Program terms and related notices have been made available before enrollment.

17.3 Earning Points. You earn one (1) base point for each US$1.00 of net eligible merchandise value actually paid for qualifying purchases, multiplied by the points multiplier for your membership tier (Section 17.6). Points are calculated after product discounts, sale prices, and promotional codes, and exclude taxes, duties, shipping charges, gift‑card purchases, donations, and the value of any points or reward discounts applied. Unless expressly stated before purchase, sale or discounted items earn points on the net eligible merchandise amount actually paid. Points are calculated after applying the applicable tier multiplier and are rounded down to the nearest whole point. If checkout is in a currency other than US dollars, points are calculated on the US‑dollar equivalent of the eligible merchandise value using the exchange rate applied by our checkout or payment processor for that transaction at the time the order is placed.

17.4 Qualifying Purchases; Exclusions. A purchase, item, or action qualifies to earn points only if it is identified as eligible before you complete it. We may exclude gift‑card purchases, taxes, duties, shipping, purchases made through unauthorized channels, wholesale or professional orders, and other categories disclosed on the Rewards page or at checkout before purchase. Where a purchase or item does not qualify, this will be indicated at checkout or on the Rewards page. We will not retroactively remove points for a purchase that was identified as eligible, except for returns, cancellations, refunds, price adjustments, fraud, abuse, duplicate accounts, ineligible activity, or error.

17.5 When Points Post. Points for a purchase are pending until the related order has shipped, at which time they are added to your available balance. For orders fulfilled in multiple shipments, points post as the corresponding items ship. Bonus and promotional points may post on a different schedule as described where the bonus is offered. Posting of points does not affect, shorten, or waive any return, refund, cancellation, warranty, or statutory withdrawal right.

17.6 Membership Tiers. Your tier is based on your qualifying spend over a rolling 12‑month period and determines your points multiplier and benefits:

• Member — default (no minimum spend): 1× points multiplier; $5 birthday reward.
• Insider — $250 in 12‑month qualifying spend: 1.25× points multiplier; $10 birthday reward.
• Icon — $600 in 12‑month qualifying spend: 1.5× points multiplier; $15 birthday reward.
• Muse — $1,000 in 12‑month qualifying spend: 2× points multiplier; $20 birthday reward; plus early access to select product launches and sales.

Tier status and qualifying spend are calculated on net eligible merchandise amounts actually paid, after discounts and after any returns, cancellations, refunds, or price adjustments. Tier status is evaluated on a rolling 12‑month basis; if your qualifying spend over the trailing 12 months falls below a tier threshold, your tier may be adjusted accordingly. We may change tiers, thresholds, multipliers, or benefits for valid business, legal, technical, operational, or fraud‑prevention reasons, and will provide reasonable advance notice of material adverse changes where required by law. Unless required sooner by law, security, fraud‑prevention, or technical necessity, changes apply prospectively and will not retroactively reduce points already posted. Birthday rewards, where offered, are issued as points and are subject to the eligibility, timing, expiration, and redemption terms disclosed when the reward is offered; sharing your birthday is optional.

17.7 Bonus Points. From time to time we may offer bonus or promotional points for actions described in the applicable offer terms, such as account creation, optional SMS enrollment, birthday submission, referrals, product reviews, subscription enrollment, loyalty anniversaries, or designated bonus‑points days. Each offer is subject to the eligibility, timing, expiry, and other conditions disclosed when the offer is made. SMS enrollment is optional and governed by our SMS terms and consent disclosures. Points for product reviews, where offered, are awarded for submitting an eligible review and are not conditioned on providing a positive review, a particular rating, or any particular sentiment; incentivized reviews may be labeled or disclosed as such. We may modify or withdraw bonus offers prospectively, but will not deny points already earned under disclosed offer terms except for fraud, abuse, ineligible activity, error, returns, cancellations, or violation of these Program terms.

17.8 Referrals. Referral rewards, where offered, are issued only after a referred person who is new to KNESKO completes a qualifying purchase that is not returned, cancelled, or refunded. You may not refer yourself, create duplicate accounts, use bots or automated methods, send unsolicited commercial messages, or make false or misleading statements about KNESKO or the referral offer. We may withhold or reverse referral rewards we reasonably believe result from self‑referral, duplicate accounts, fraud, abuse, ineligible activity, or violation of these Program terms.

17.9 Redeeming Points. Subject to these Program terms, points may be applied at checkout as a promotional discount toward eligible purchases at a Program‑accounting rate of twenty (20) points for a US$1.00 discount. Points are promotional only; they are not cash, stored value, gift cards, gift certificates, or property, are not transferable, and cannot be redeemed for cash except to the extent a non‑waivable law requires otherwise. Reward discounts apply only to eligible merchandise and do not apply to taxes, duties, shipping, gift cards, or other excluded items unless expressly stated. The minimum redemption amount and any redemption increments will be disclosed at checkout and on the Rewards page. Reward discounts may not be combined with other promotional codes, discounts, or offers unless checkout expressly permits the combination before purchase.

17.10 Point Expiration. Subject to applicable law, points expire twelve (12) calendar months after they are added to your account, as shown in your account. However, for residents of Québec, Ontario, and any other jurisdiction that prohibits rewards points from expiring solely because time has passed, points will not expire solely due to the passage of time. In those jurisdictions, points may expire only as permitted by applicable law, including, where permitted, after at least twelve (12) months of account inactivity (no earning or redemption activity) and after any required inactivity notice; for Québec residents, any such notice will be sent 30 to 60 days before the stated expiration date. Expired points cannot be reinstated except where required by law or where KNESKO determines an error occurred.

17.11 Returns, Cancellations & Adjustments. If you return, cancel, or receive a refund or price adjustment for a purchase, points and tier credit earned for the affected items will be deducted or adjusted in proportion to the returned, cancelled, refunded, or adjusted amount. If you redeemed points on a purchase that is later cancelled or returned, we will reinstate the redeemed points to your account in proportion to the cancelled or returned items, unless doing so would provide a duplicate benefit or the points were obtained or used through fraud, abuse, error, or ineligible activity. If points earned from a returned, cancelled, refunded, or adjusted purchase have already been redeemed, we may apply a negative points balance or, only where permitted by law and only to prevent a duplicate benefit, offset the corresponding previously redeemed reward value against amounts otherwise payable to you. Nothing in this section limits any non‑waivable refund, return, warranty, cancellation, or withdrawal right, including EU/UK cooling‑off rights. We may correct point balances and reverse points issued in error or obtained through fraud, abuse, duplicate accounts, self‑referrals, or violation of these Program terms.

17.12 Changes; Termination; Forfeiture. We may modify, suspend, or terminate the Program, or any points, tiers, rewards, or benefits, for valid business, legal, technical, security, fraud‑prevention, or operational reasons and subject to applicable law. For material adverse changes or Program termination, we will provide reasonable advance notice and an opportunity to redeem posted, unexpired points where required by law and, unless a shorter period is required for legal, security, fraud‑prevention, or technical reasons, at least sixty (60) days’ notice. Changes apply prospectively and will not retroactively reduce points already posted, except for returns, cancellations, refunds, price adjustments, fraud, abuse, duplicate accounts, ineligible activity, error, or material violation of these Program terms. We may suspend or terminate your participation and void points or rewards if, after reasonable review, we reasonably determine that you engaged in fraud, abuse, duplicate accounts, self‑referrals, unauthorized resale, manipulation, or another material violation of these Program terms.

17.13 Privacy. Information collected and used in connection with the Program is handled as described in our Privacy Policy and, for California residents, our Notice of Financial Incentive. Program participation may involve identifiers, account and contact information, purchase history, points earning and redemption activity, tier status, birthday (if you choose to provide it), referral activity, review activity, SMS opt‑in status, and related online or device information. We disclose Program information to loyalty, ecommerce, customer‑service, analytics, security, and other service providers or contractors who act on our behalf as needed to operate, secure, measure, and improve the Program, subject to applicable privacy laws and contracts. You may withdraw from the Program as described in the Privacy Policy and Notice of Financial Incentive.

17.14 Mandatory Rights; Regional Terms. Nothing in these Program terms limits any non‑waivable rights you may have under applicable law, including California privacy laws, U.S. gift‑card laws, Canadian rewards‑program and French‑language laws, EU/UK withdrawal and unfair‑terms laws, and the Australian Consumer Law. If these Program terms conflict with non‑waivable applicable law, the applicable law controls, and the affected term will be modified only to the extent necessary to comply.

18. Dispute Resolution – U.S. Residents

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Any dispute, claim or controversy arising out of or relating to these Terms, the SMS Program, the KNESKO Rewards Program, or your use of the Site or Products (collectively, “Disputes”) shall be resolved by binding arbitration on an individual basis in accordance with the rules of the American Arbitration Association. Arbitration will take place in Los Angeles County, California, unless we mutually agree otherwise. You and Knesko waive any right to a jury trial or to participate in a class action. The arbitrator may award relief only on an individual basis and only to the extent necessary to redress your individual claim(s). This arbitration clause shall not apply to EU/UK consumers, who may invoke local mandatory rights, or to any claim that by law cannot be subject to arbitration.

19. Governing Law & Jurisdiction

• U.S. consumers: California law, without regard to its conflict‑of‑law principles, governs these Terms and any Dispute that is not subject to arbitration. Any non‑arbitrable claim shall be litigated exclusively in the state or federal courts of Los Angeles County, California.

• EU/UK consumers: These Terms are governed by your local mandatory consumer laws; any disputes may be brought before your local courts.

• Consumers elsewhere: The laws of the country in which you reside apply to mandatory consumer protections; otherwise, the substantive laws of California apply.

20. Changes to Terms

We may update these Terms from time to time. Material changes take effect 30 days after posting; your continued use of the Site constitutes acceptance.

21. Contact

Questions about these Terms? Email legal@kneskoskin.com or write to Legal Dept., 107 N Reino Rd., Suite 120, Newbury Park, CA 91320, USA. Phone: +1 800‑454‑3091 (US) | +1 310 402 2098 (international)