Shipping policy

Where we ship

We ship from California to all U.S. states and territories, Canada, and select international destinations. Available services and rates are shown at checkout.

Carriers

  • United States & Canada: UPS, FedEx, or USPS

  • International: the best available local or international carrier for your destination (shown at checkout)

Processing time

Orders are typically prepared the same business day and no later than 2 business days (Mon–Fri, U.S. holidays excluded). During peak periods such as holidays or sale events, processing may extend by an additional 1–2 business days. You’ll receive tracking by email once your order ships.

Shipping options & estimated delivery (U.S. & Canada)

  • Standard: about 5 business days in transit

  • Expedited (2-Day): 2 business days in transit

  • Overnight: 1 business day in transit
    Final options, pricing, and delivery estimates appear at checkout based on your address and carrier service levels.

Order tracking

A tracking link is emailed when your package leaves our studio. Tracking can take up to 24 hours to update after label creation.

PO Boxes & APO/FPO

We ship to PO Boxes and APO/FPO addresses and will route with the appropriate carrier. Some locations may require additional transit time.

International shipping, taxes & duties

Where offered, taxes and duties are shown at checkout. Customs processing may affect delivery timelines depending on your country and selected carrier.

Address accuracy & delivery

Please verify your shipping address at checkout. Once in transit, changes or reroutes may be limited. If tracking shows “delivered” but the package is missing, contact us within 7 days and we’ll help investigate with the carrier.

Gift wrap & gift messages

Custom gift wrap and personalized messages are not offered at this time. Packaging is secure and elegantly presented.

Returns

We offer a 30-day, 100% money-back guarantee from the date of delivery. After 30 days, returns are reviewed individually. For assistance, email info@kneskoskin.com.

Questions? We’re here to help: info@kneskoskin.com